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Business Analyst Resource Management - RAC Operations

General Responsibilities
The Business Analyst is responsible for maintaining robust execution of resource planning tools to support the organization and for collaborating with all necessary parties within the region & locations. The incumbent will ensure tactical decisions meet the objectives of the strategic goals of the Company. The incumbent will make business presentations to region & corporate leadership to support existing and growth potential.
1. Responsible for developing and supporting the implementation of industry-leading resource planning best practice strategies and processes.
2. Works closely with regions and stations to implement processes, to deliver the right manpower to meet operational needs and support the achievement of service standards and financial targets.
3. Documents, communicates and mentors stations on the implementation of long-term and shorter-term manpower planning best practice processes to cost effectively improve service to customers.
4. Works with stations to develop standard performance metrics, to identify effectiveness in delivery of manpower to daily target, as well as effectiveness in staffing at optimal headcount.
5. Works with current planning tools (SBO, LPT, Aspect) to identify opportunities to cost effectively re-position manpower to reduce service defects.
6. Proactively identifies opportunities and specific recommendations to improve operational and cost performance
Mandatory Requirements
Educational Background:
+ Bachelors degree or extensive operational experience
+ Bachelors or Masters Degree Preferred
Professional Experience:
+ High level operations and project management experience
+ Prior Car Rental experience preferred
+ Prior experience supporting the execution of projects remotely
+ Proven track record of success
+ Financial and business acumen
+ Customer service resolution practices
+ Excellent communication techniques
+ Labor & Employment laws
+ Operations Management
+ Ability to Manage Diverse Project
+ Analysis and report modeling experience
+ Highly organized.
+ Ability to interface with multi-faceted, cross-functional teams
+ Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint.
+ Strong Time Management skills
+ Customer service aptitude - Ability to address and resolve customer service issues
+ Flexible and able to adapt to changes
+ Excellent oral and written communication skills
+ Build Talent
+ Leading Courageously
+ Personal Accountability
+ Effective Communication
+ Drives Collaboration
+ Demonstrates Initiative
+ Process Excellence
+ Passion for Customer Service & Stakeholder Success
+ Agility & Adaptability
+ Trust & Integrity
+ Drives Execution
+ Uses Insightful Judgement
EEO Statement
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Job ID _167366_
\# Positions _1_
Category _RAC Operations_
Division _RAC_
Position Type _Regular Full Time_

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